Course Program
Module 1 – The Hotel
1.1. Hotel Sizes
1.2. Hotel Classifications
1.3. Hotel Departments
Module Exercises
Module 2 – The Housekeeper
2.1. Personal Presentation
2.2. Code of Conduct
Module Exercises
Module 3 – The Housekeeper’s Day to Day
3.1. Activities
3.2. Time Management
3.3. The Housekeeper’s Floor Location
Module Exercises
Module 4 – Work Materials
4.1. Cleaning Products
4.2. Cleaning Equipment and Devices
4.3. Bed and Bath Linens
4.4. Minibar Products
4.5. Amenities
4.6. Products Consumed by Guests
Module Exercises
5.1. Key Management
5.2. Filling Out the Reports and Their Implications
5.3. Housekeeper Service Cart and Closet Preparation
5.4. Types of Room Cleaning
5.5. Cleaning an Occupied Room
5.6. Cleaning a Room After Check-out
5.7. Periodical Cleaning
5.8. Organization and Cleaning of Other Surfaces and Public Areas
5.9. Sanitation and Mattress Rotation
5.10. Hallway and Corridor Cleaning
5.11. Cleaning of the Public Areas’ Floors
5.12. Cleaning of the Walls
5.13. Glass Cleaning
5.14. Cleaning Decorative Objects
5.15. Upholstery Cleaning
5.16. Elevator Cleaning
5.17. Trash Can Cleaning
5.18. Cleaning the Emergency Staircase, Fire Door, and the Mailbox Cubby
5.19. Organization and Cleaning of Other Hotel Premises
Module Exercises
Module 6 – Other Tasks Attributed to the Housekeeper
6.1. Handling Additional Objects Requested by the Guest
6.2. Sending Guest’s Clothes to the Laundry Room
6.3. Turning Down the Bed
6.4. Attending to Requests and Complaints
Module Exercises
Module 7 – Diverse Situations in Hospitality
7.1. Switching Rooms
7.2. Room in Which the Guest Did Not Sleep In
7.3. Lost and Found Procedures
7.4. VIP Guests
7.5. Special Situations and Possible Incidents
Module Exercises
Module 8 – Communication
8.1. Communication and Cordiality
8.2. Communication with Spanish-speaking Guests
Module Exercises
Module 9 – Productivity Analysis
Module Exercises